Client Outreach Branch
The
Client Outreach Branch informs, educates, and trains NOAA and external Bureaus on the
use of NOAA’s financial systems, provides support for all CBS users, and issues
written notices regarding the progress and status of CBS applications. The Client Services
Training Team develops the CBS training plan and objectives, prepares training materials,
and conducts training sessions. The branch
coordinates training activities and technical support, manages the registration process,
and conducts briefings and system demonstrations. The
Client Services Branch also maintains the centralized CBS Help Desk which provides support
for CBS users nationwide. The CBS Help Desk
staff is responsible for establishing and maintaining user access; researching, analyzing,
and responding to help desk inquiries related to the various CBS applications;
tracking/monitoring these inquiries in a help desk software; identifying and reporting on
problem trends; reporting systems performance issues to the appropriate contacts; alerting
the CBS community via email of systems and/or network down times and other CBS
announcements, etc.
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